Frequently Asked Questions

Q: How long have you been in business?
A: We were incorporated in 1987, and have safely recovered over 15,000 vehicles.  Our background is in credit and collections.  We understand the collection process.

Q: Are you licensed?
A: We are licensed in the State of Maine for all repossession activity.  New Hampshire and Massachusetts do not issue licenses for repossession activity.

Q: Are you bonded and insured?
A: Yes! We carry repossession specific insurance with $1,000,000/$3,000,000 limits of      liability.  We have a $5,000,000 bond through the American Recovery Association, and another $1,000,000 bond through Time Finance Adjusters. You can view these certificates by clicking here.

Q: What area do you cover?
A: We are located in central New Hampshire, and cover the entire state, as well as Southern Maine, and northeastern Massachusetts.

Q: What types of vehicles do you recover?  Are they secured?
A: We recover all types of passenger vehicles and light trucks, semi-trucks, water craft, motorcycles, recreational vehicles, and more!  Our facility was newly completed in June 2004. All vehicles are stored within a monitored and lighted security yard.  Inside storage is available, when necessary.  Click here for a photo of our facility.

Q: How soon will my vehicle be recovered?
A: Work on all assignments begins shortly after receipt.  We verify as much information as possible, and will attempt to recover your vehicle within 24 hours. We specialize in no contact, self help recovery as prescribed by law.  Contact with the debtor will only be made if necessary, and with your approval!

Q: Will you keep need notified on the progress on my assignment?
A: We will keep you fully appraised of the recovery process.  Updates are emailed, faxed, and phoned in daily.  We can even give you live, online access to our database, so you can view the account's status 24 hours a day.

Q: What are your hours?
A: Our office is open from 9 am to 4 pm eastern time, Monday through Friday.  Someone is always available to answer your inquires.  We are available after hours through our automated attendant, and/or our cellular services. Of course, faxing is available 24 hours.